Terms & Conditions
PAYMENT, SHIPPING & RETURN POLICIES
Pay-Pal payments are taken instantly at the time of ordering, even if it's a "preorder" or backordered item.
Credit Card- Visa/MC or Amex will not be charged until the item actually ships.Item availability:
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Your receipt will contain order status codes*.
If an item is designated "pre-order" we will take your order in advance, however, we will not charge your card until the item is ready to ship to you. (Except PayPal orders which require instant funding.)
Time to Shipping:
All items in stock will process and *begin shipping* within 3 -5 working days unless otherwise notified. If the item is not in stock-We will contact you asap with the expected date of delivery. We will also contact you when the item has shipped. Your credit card will not be charged until the item has shipped (except PayPal charges which are processed immediately.)
*International orders ship out every Tuesday and Friday.
Shipping Rates and Types:
***No PO Boxes - (APO - OK but requires 2-3 days for additional processing.)
Fed Ex Ground Shipping Residential or Business United States Customers (contiguous 48 states):
Up to $99.99 = $8 Shipping
$100+ = FREE Shipping
Fed Ex 2nd Day Air for United States Customers (contiguous 48 states):
Fed Ex Overnight for United States Customers (contiguous 48 states):
Fed Ex Alaska, Hawaii, Guam, US Virgin Islands:*:
* We're sorry! 2-Day and free shipping offers shipping are not available. (We can no longer ship to Puerto Rico, we apologize for any inconvenience)
USPS Canadian Customers*:
* We're sorry! 2-Day and free shipping offers shipping are not available.
USPS International Shipping*:
All orders shipped to non-US and non-Canadian addresses have a flat fee of $49.95 shipping. *We may ask for additional identification for international shipping. * We're sorry! 2-Day and free shipping offers shipping are not available. (If you do not see your country in the order form drop-down list, please contact us and we will see if your country is available on our ship-to list.) We can not control or predict international customs fees. We are not responsible for any postal, customs, or pick-up fees.
- We pride ourselves in offering the highest quality merchandise.
- Return Approval: Returns will not be processed without prior approval, so please email us using our contact page or before returning any merchandise to receive authorization for your return.
- General Returns: We will be happy to issue a store credit or refund (see limitations below) within 10 days of your tracked delivery date if the item is returned in the original and re-sellable condition.*
*This means: All items must be returned in their original condition, with tags still on, and item must be unused.
- Shipping Charges We will not refund shipping charges. A flat fee of $8.00 will be charged for exchange shipping.
- Return Shipping: We are not responsible for lost or damaged items during return shipping. We suggest you use an insured shipping method that can be tracked.
- Exchanges: A flat shipping fee of $8.00 will be charged for exchange shipping.
- Sale Items: All items in the 'On Sale' section are final sales. If you feel that a sale item sent to you is defective or damaged in some way, please contact us.
- Earrings: For sanitary reasonsNO returns will be issued for earrings.
- Swimwear: Due to the nature of swimwear NO returns will be issued for swimwear.
- Undergarments: Due to the nature of lingerie NO returns will be issued for undergarments.
- Hairdo/Hair U Wear Return/Exchange:
- There are no returns accepted due to manufacturers' policies. NOTE: Unauthorized or used/damaged returns will be shipped back.
- We are happy to accommodate exchanges due to color match only. If you wish to exchange your item for another color please contact us via email at [email protected] Attn: Returns Dept. for an authorization.
- Product must be in original and perfect condition, product must be unaltered, unworn, undamaged, and with tags attached and in original packaging. Netting and plastic hang tags cannot be removed.
- If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized, and returned back to customer.