Customer Service & Policy Information

For contact information including phone number, store hours, department email addresses, order questions and more, please refer to our Contact Us page. By using our contact form, your information will be stored as a "ticket" in our system that can be tracked. We suggest using this system for the best possible service.



On this customer service and policy page you will find:

Shipping Policies & Rates International Orders & Shipping Return Policies
Payment, Pricing, & Discount Policies Size Chart, Availability, Pre-Order Items Policies 3rd Party Publishers

SHIPPING POLICIES

Shipping Policies:
All items in stock will process and *begin shipping* within 1-2 business days unless otherwise notified. If the item is not in stock we will contact you asap with the expected date of delivery. We will also contact you when the item has shipped.

Boutique To You ships all domestic and international orders with Federal Express shippers out of Arizona. For domestic shipments, packages are shipped with indirect signature required upon receipt. If you prefer to have your package shipped without the indirect signature requirement, please make a note in the notes area of your order. Please note that Boutique To You will not reimburse for lost packages that have been shipped without the indirect signature requirement. If your package shows "delivered" as its tracking status, but you have not received it, please contact FedEx for further instructions on how to proceed.

If FedEx is unable to deliver your package due to an incomplete or incorrect address, extra shipping charges will incur. We will notify you if such charges occur and will bill them to the account used to place your original order. Free shipping orders will also incur these extra charges.

Large/Heavy packages
We may need to adjust shipping charges according to the weight and/or the destination of your shipment. If your shipment requires extra shipping charges due to an extra large/ heavy package, we will notify you of these extra charges.

Shipping Rates and Types:

We apologize for the inconvenience, however we can not ship to PO Box addresses.

Fed Ex Ground Shipping Residential or Business United States Customers (contiguous 48 states):
Up to $149.99 = $8 Shipping
$150+ = FREE Shipping

Fed Ex 2nd Day Air for United States Customers (contiguous 48 states): $18
Orders must be received before 12pm Arizona MST time (Daylight Saving Time is not observed in Arizona.)

Fed Ex Overnight for United States Customers (contiguous 48 states): $38
Orders must be received before 12pm Arizona MST time (Daylight Saving Time is not observed in Arizona.)

Fed Ex Alaska, Hawaii, Guam, US Virgin Islands:*$25
* We're sorry! 2-Day and free shipping offers shipping are not available. We can no longer ship to Puerto Rico. We apologize for any inconvenience.

FedEx Canadian Customers*:$25
* We're sorry! 2-Day and free shipping offers shipping are not available.

INTERNATIONAL ORDERS & SHIPPING

*International orders ship out Tuesday through Friday.

FedEx Express International Shipping*:
All orders shipped to non-US and non-Canadian addresses have a flat fee of $49.95 shipping. Transit time is 2-3 business days. Items ship when entire order is in stock, as we do not ship partial international orders unless pre-approved. Please contact us for more information if needed. *We may ask for additional identification for international shipping. * We're sorry! 2-Day and free shipping offers shipping are not available. (If you do not see your country in the order form drop-down list, please contact us and we will see if your country is available on our ship-to list.) We can not control or predict international customs fees. We are not responsible for any postal, customs, or pick-up fees.

Boutique To You is not responsible for duties and taxes on shipments to international countries. You are liable for any duties and taxes your package incurs upon entering your country. You are also liable for clearance charges and return shipping if your package is returned to Boutique To You due to your country's import restrictions. If your country denies any package for any reason, you are responsible for all resulting fees that are incurred during the shipment's return to us. Please check your country's taxes, duties, fees, and import restrictions before ordering from our site.

Boutique To You is not responsible for refused or abandoned shipments. You are liable for any and all duties, taxes, return shipping, and associated fees when you refuse or abandon a shipment from BTY. This includes the following reasons:

Shipping charges for international shipments may be adjusted according to the weight and/or the destination of your shipment. If your shipment requires extra shipping charges due to an extra heavy package, we will notify you of these extra charges.

We will not ship your package without your approval for these extra shipping charges.

RETURN POLICIES

Please read the following points before submitting a return to Boutique to You. These policies are subject to change without notice.

General Returns: We will be happy to issue a store credit or refund (see limitations below) within 10 business days of your tracked delivery date if the item is returned in the original and re-sellable condition.*

Returns on Items Purchased with Coupons/Discount Codes: An order placed using a promotional or discount code cannot be returned for a refund. We will be happy to issue you an exchange or store credit.

Returns - Shipping Charges: We will not refund shipping charges. A flat fee of $8.00 ($8.00 for domestic, $25.00 for Canadian/Mainland, $49.95 for international) will be charged for exchange shipping regardless of original shipping fees. If you received free domestic shipping on your original order, you will be charged $8.00 if the original total minus your return falls below $150. The resulting shipping charge will be deducted from your refund amount.

Return Shipping Tracking: We are not responsible for lost or damaged items during return shipping. We suggest you use an insured shipping method that can be tracked.

Exchanges - Shipping Charges: A flat shipping fee of $8.00 ($8.00 for domestic, $25.00 for Canadian/Mainland, $49.95 for international) will be charged for exchange shipping. This fee also applies to exchanges made on orders originally shipped with free shipping. The shipping charge will be charged the same account you used to place the original order.

Return Exclusions:

- Sale Items: ARE ALL FINAL SALE. NO EXCEPTIONS.

- Footwear: No returns accepted on any footwear items.

- All Jewelry Items: For sanitary reasons NO returns will be issued for jewelry items.

- Swimwear:: Due to the nature of swimwear NO returns will be issued for swimwear. However, you may exchange swimwear for a different size of the exact same suit style within 10 days. All tags must be attached for an exchange to be approved. Please email our customer service department first for a return authorization.

- Undergarments: Due to the nature of lingerie NO returns will be issued for undergarments.

- Handbags: No returns will be issued for handbags, purses, or clutches. You will be issued store credit only for handbag returns. In order to receive store credit, handbags must show no signs of use and must have all tags attached. Bags with missing tags or signs of use will be returned to customer at his/her expense.

- Hairdo/Hair U Wear Return/Exchange::

There are no returns accepted due to manufacturers' policies. NOTE: Unauthorized or used/damaged returns will be shipped back. We are happy to accommodate exchanges due to color match only. If you wish to exchange your item for another color please contact us via email at [email protected] Attn: Returns Dept. for an authorization. Product must be in original and perfect condition, product must be unaltered, unworn, undamaged, and with tags attached and in original packaging. Netting and plastic hang tags cannot be removed. If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized, and returned back to customer.

PAYMENT, PRICING & DISCOUNT POLICIES

Payment Policies:
Boutiquetoyou.com accepts Visa, MasterCard, American Express, and Pay Pal payment options. To phone in your payment information call: 480-539-4169. Phone in payments must be received within 48 hours of your order being placed. If your payment is not called in within 48 hours your order will be canceled. If you are unable to reach us by phone, please leave your name, order number and phone number so that we can call you back.

Boutique to You is obligated to capture credit card funds within 7 days of purchase regardless of pre-order or back-order status.

Pay Pal funds are captured at the time an order is made.

International orders are charged at the time of ordering, regardless of ship time.

Pricing:
Boutique To You has the right to refuse or cancel orders for products listed at incorrect prices. If a product is listed at an incorrect price due to an error or supplier pricing error, BoutiqueToYou.com will refuse or cancel any orders placed for that product.

Discounts and Coupon Code Exclusions:
From time to time we offer discounts and coupon codes to our customers. In most cases your coupon code is valid for all items contained in an order however there are some exceptions. The following types of items are excluded from discounts:

If an order comes through with a discount code applied to a brand or pre-order as listed above, the discount will be removed and your card will be billed for the difference in price.

SIZE, AVAILABILITY & PRE-ORDER POLICIES

Sizes:
The sizes on our site reflect the current trends in designer clothing. Most designers size their items true to size unless noted. We will note on the product description when sizes run small or large and make ordering suggestions. Each designer has their own fit, please ask us if you are unsure how to order your correct size.

Item availability:
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail.

Pre-order Items:
When you pre-order a Boutique To You item, this product is reserved especially for you. Since your item is reserved, your credit card is charged at the time your order is placed. Boutique To You delivers your order as soon as it arrives to our store. All of our delivery dates are approximate, because manufacturers regulate this date according to their production schedules. We have no control over their production schedules or inventory. Boutique To You will refund your credit card if we cannot fulfill your pre-order. If you cancel your order for any reason, we will happily offer you online store credit good for any Boutique To You item. No returns are accepted on preordered items. Instead, store credit will be offered for any returned pre-order items. Pre-order items are excluded from discount codes and coupons.

3rd PARTY PUBLISHERS

Boutique to You items listed on comparison shopping or web sites other than boutiquetoyou.com:
Many shopping comparison sites and publishers link to items listed on boutiquetoyou.com. Boutique to You has limited control over how 3rd party sites represent our items. We are not responsible for descriptions, photos, or prices listed on any web site other than boutiquetoyou.com. We can only honor our current prices listed on boutiquetoyou.com. Please contact us if you have any questions.